- On 20 September 2010
- In Blog
First Time Online Car Rental
At Drive South Africa we’ve developed a user friendly website designed to furnish you with clear and simple information when making a decision about your first car hire. If you are new to ecommerce or internet browsing renting a car online for the first time can be a daunting experience. Faced with multiple choices, insurance details and excess options, boxes to check and paying with a credit card online might leave you feeling somewhat overwhelmed. Our frequently asked questions section details the most common queries we receive from customers looking for their first car hire, however if this section doesn’t address your query, we have a team of travel and rental consultants on hand to personally respond to your questions, contact them here.
Frequently asked questions from customers relatively new to online car hire:
What age must I be to rent a car?
You must be 23 or older to hire a car from Drive South Africa
Do I have to have a credit card to rent a car?
Drive South Africa accepts payments from the following credit cards: Visa MasterCard, American Express (Amex) and Diners Club. You will need a credit card when collecting your vehicle to cover any excess and the security deposit.
Can you guarantee I will receive the car I request?
While every effort is made to provide you with the exact make and model you request, specific models can not be guaranteed as suppliers reserve the right to replace models on their fleet without prior notification. The advertised vehicle gives you an indication of the type of vehicle and features you can expect.
What happens if I return my hire car later than the allotted time?
Vehicles are rented out in 24-hour periods, if you return your car later than the allotted return time you are liable to be charged a late return fee/additional rental charges.
Do you offer a drop off and collection service?
Yes, Drive South Africa can arrange to have your vehicle delivered to you or collected at the end of your rental period, a car rental consultant will be able to advise you on delivery and collection fees.
Can vehicles have additional drivers?
Yes, though additional drivers must be declared at time of booking, and must have a valid driver’s license.
What is insurance excess?
It is the amount that you are liable for contributing towards the replacement costs of an item that you claim.
Must I return the vehicle with a full fuel tank?
Vehicles are re-fuelled by the car rental company on return. Although the needle may indicate the tank is full it may not be a true reflection, re-fuelling is done to ensure the next customer receives a full tank of fuel.
For further Frequently Asked Questions consult Drive South Africa’s FAQ page.