What our customers say
Don’t just take it from us. We let our customers do the talking.
Service rating : Hassle free and professional staff. Very helpful.
Product : Hassle free and professional staff.
Service rating : Car rental experience was in line with our expectations. Only lowlights would be the confort of the car (Toyota Quantum) with A/C not working in the back.
Product : In line with expectations, but average confort of the car.
Quick, efficient and understanding.
wonderful work ethic and customer care...would definately reccomend and continue to utilise their services
They helped me even if I made a last minute booking.
I received excellent service... Friendly consultant Arlene I give her 2 thumbs up... She was very helpful, patient.... Thank you
the service was impresive. I would definately recommend and utilize in future.
I find it user friendly
The lady at reception when I went to fetch the car was friendly and explained everything I needed to know. She also sold me more products I wasn't aware of.
very friendly and helpful
We were a sceptical at first about using a broker for car hire. However , the whole experience from the start to finish was excellent. The communication was prompt and details were precise. The car hire company also provided exemplary service. We would highly recommend Drive South Africa to family and friends.
M du Plessis
With our booking arrangements we always experienced good services and I can recommend Drive SA. Unfortunately, with our last booking we are really disappointed with the Car Rental Supplier, i.e. Thrifty. We received the vehicle with front tyres of which the thread are below the minimum standards, Rear wheel almost flat and we had to attend to this at the nearest garage, Vehicle has a bad dent on the passenger side. I prefer not to deal with Thrifty in any event of future bookings.
Had an awesome experience, will surely be making use of your services again.
Service and organizing of car was good, no problems encountered. Mike
realiability and service excellent
their service is efficient and simple.
Service rating : The service was friendly, but the pick up was not very good. For service, there were three staff, one woman though who couldn't really have cared less about us. The two guys were fine. But it took over an hour to get the car delivered to our location, in Sandton. We waited, and that really isn't acceptable. Drop off at the small airport in Pretoria went very smoothly, and was very quick. Also, the GPS navigation system seemed old and most of the time did not work. It was very frustrating, and you really should have the system is built into the cars. This one was basically useless, and we felt we should never have paid for it.
Product : Besides the useless a GPS system, The car really ran well and was very reliable. Nice rental.
The service is great, never been disappointed
In my whole life experience it has never been easier to rent a car. Keep it up.
Please consider some sort of incentives for your regular customers so that they will be encouraged to use your services even more.
Very smooth easy transaction
Your service is excellent and affordable rates
Ik kan Drive South Africa aanbevelen. Hebben uitstekende aanvullende verzekeringen zodat je geen risico loopt en geen eigen risico hebt. Wel zou het prettig zijn als je van te voren kan zien bij welk verhuurbedrijf de auto voor de gekozen prijs wordt geboekt. Niet elk verhuurbedrijf staat even goed bekend.
Service rating : From start to finish the staff were very helpfull. The booking I did online was very user friendly and the costs were really tailor made to suite anyones budget. I would recommend drive south africa to anyone!!
Product : The car i had was in excellent condition, all the space and comfort my family and i needed for the long road.
I never had any problem with changes, often times I get good cars.
Service is excellent, please keep it up.
Service was good only 1 thing was that when I got stoped by traffic officer they found that the car vehicle number doesnot correspond to the licence plate on it, please inform Bidvest so that they check as this caused me delay and inconvenience.
Excellent professional service
Everything went smooth and easy...will definitely use again
Bidvest excellent Car rental. specially Sammy a great staff member that was in charge of giving me the car at Menlyn branch.
Friendly and diligent staff. Good rates and trouble free booking.
I had to request several times before getting exactly what I had asked for, and the response time was slower than I would have liked, but we got there in the end. I wouldn't say the service was very helpful. I may use again as in the end the car was correct, however the time it took to get through the paperwork when collecting was ridiculous - at close to 1 hour. I am not sure if this is due to the cross over of Drive SA to Thrifty systems, as we had a similar issue with Europcar booked through a different online portal.
We where not to happy, after driving only 87km, that we had to put in over 22liter of petrol in the tank. Obviously we where a car given with not a full tank.
This was my third time using drive SA, the whole process was effortless! Thank you for the excellent service, from your user friendly website, to your courteous consultants.
Wonderful service. ..We were treated like royalty! !
Very helpful and would definitely recommend. Thanks to Charlynn and Randell for their professional service.
Diplomatic Tailored Tours
I would definitely recommend Drive South Africa to anyone. The service from the get go to the end was excellent, professional and the staff are friendly. I have rented many cars and had to wait up to 2 weeks for the deposit to be released, with Drive South Africa it was two days later. The car that I hired was in good condition and there were no problems. Will use them again in the future.......thank you Drive South Africa.
Best people to get car rentals from in SA. Have rebate from a lot of companies and had lots of issues with them including unauthorized charges. Drive SA has been quick to reply, all chargers listed up front, invoice each month with full list of charges and no hidden costs! Also the cheapest I have found! Would and will be recommending them to anyone wanting to rent a car in SA
I love booking thru DSA, I get multiple choice of rental companies and most or best of all I get unlimited km and to top it all I get to choose zero excess. I cant ask for more than that. once booked and already on the way I realised that I cannot bring the car back on time, so I picked up the phone and my extension only required payment and that it, no stress. I just hope that service is available 24/7
Problem is always at the rental company where you need to wait for other people not having the necessary documentation.
Service rating : Drive SA are great. Really good customer service and value
Product : Car was what i ordered. Only issue is SA car rental companies have no idea about booster seats for 6 year olds. What they provide is not right
Service rating : Their response time was great, and the contact person, Randy Prins was pleasant to deal with.
Product : We received the exact vehicle we reserved. The only complaint we have is that there was no driver's manual in the vehicle and this we didn't notice on collection. We were unable to find a way to open the hood to fill the windscreen washer, which on a long trip is sorely needed. It was not immediately clear how to open the petrol tank or operate the lights etc. If there has been a problem with manuals going missing from rental vehicles it would be helpful to have salient details on a printed document available for convenience of the customer.
Excellent customer service throughout. Willung to change my booking when my itinerary changed with no quibble at all. I found them to be very accommodating and helpful, offering friendly and prompt service when I contacted them.
Can get a better rate than available booking directly with the car hire companies. The only slight downside is you don't know who your car is with until the booking is complete.
Service rating : Excellent Service. Had to make last minute changes to my dates due to sudden hospitalization of a member of our family. Changes were confirmed within 2 days of my change request. Vehicle was ready for us on arrival at the airport.
Product : The down side of the trip was the type of vehicle. The offer of a vehicle in the top range of a selected class is very seldom available and I end up with the "or something similar" which more often than not is not what I would drive, even if it were to be given to me for free.
Service in Worcester was excellent!
The car provided was clean and worked well for the approximately 4000 km included in our trip. Everything worked as expected for collecting and returning the car at the end of the trip.
they should have informed me that I need to take credit card for showing the proof and not debit card
Which caused lot of stress and tension to me while I visited Bidvest car rental branch at airport
customer service from Drive South Africa is very poor as they haven't helped me when the car rental people called the customer service to convert my booking to fool proof booking
Excellent friendly service.
i would buy from them again
Service rating : Drivers were professional and friendly.
Product : Airport Transfer - drivers were professional and friendly
Service rating : Friendly staff, quick response and good prices. Whats nice is that you can easily compare rental conditions
Product : I rented with Thrifty in Caor Town. Stay away from this rental company. They try to charge you extra for anything you can think of like gasoline (tank already full), damages (previous renters) etc. Vehicles have many defects. Pay a bit more and pick another rental company.
Very convenient,cheap rates and easy to book
The service is easy to deal with, friendly and fast.
Excellent service affordable price!!
Initial contact took several chase ups by me to get confirmation of a reservation - after that everything went smoothly. Like the fact that any fuel top up is at normal pump prices and not ludicrous rip off airport rates as operated by many car hire companies in Europe
I round it a bit too strict to ask for original passport of second driver although we had a picture of it. My son needed to go back to the hôtel by taxi!!
Good service, helpful and efficient staff. The car was clean and in great condition.
Very happy with the general experience and would use them again.
Service rating : Excellent Service from Consultants. I must say i started using Drive South Africa since 2006 and every consultant who deals with me go the extra mile to make sure I get the best service. I can name Melissa and Cuan.
Product : More than sattisfied with the way my requests have been handled.
Service rating : Always great service from staff and the rental process as whole.
Product : The vehicle that I rented was terrible. It was a Nissan Almera. Uncomfortable seats. Uncomfortable ride. Definitely not worth the rental fee. (There are better fleet options in this class).
Best service ever that I experienced, starting with the Agent I dealt with (Bukeka M) with her spontaneous response and service received.
Service was good,although I had to wait at least 15min before I could be attended to while they were busy with another customer. Also called in the day before to try get the specific car I wanted arranged but failed.
what an awesome experience,good customer service keep up the good work
Seamless! and quick!, even with making sure that the vehicle had a tow bar.
Service rating : Excellent, hassle free and professional service
Product : Stress free and comfortable.
The service was super good
They should gave a bit of instruction as to how to operate the electronic parts of modern cars. Ie how to operate the had brake. And the various different drive modes.
I hired a Mercedes benz 200 class and was all at sea with the electronics because my own cars are much older models. (Landrover ans Toyota prius.
I had to ring the office to find how electronic operations worked and to their credit the were very helpful.
The service was excellent.
Every thing on the Motorhome worked well and our pick up was dead on time.
The specific vehicle hired had a bad sound quality
Service rating : Very responsive representatives and website is pretty cool. They should emphasize a lot more that a credit card with embossed digits is required by the South African car rental companies. This almost caused me a huge issue, fortunately I happened to have another credit card on me. The reason it is required is archaic and a remnant of the pre-digital age but it is still needed and for many Europeans and Americans this could cause a huge problem when collecting your car over a weekend particularly.
Product : Representatives were very responsive about questions I had prior to my trip.
Very god service and we were upgraded at no cost with our car.
Just Frits with my expectatiins
Prompt, efficient and great pricing
Johannes Aj Booysen
Fantastiese diens gekry! Ek het per epos met Charlynn Polite gekomminukeer en soms n dag voor die tyd die huur van die voetuig verleng. Haar terug voer was spoedig en proffesioneel. Ek was nie net tervrede met haar diens nie maar ook baie beindruk omdat alles so glad verloop het. Ek sal van nou af net van drive south africa gebruik maak
Service rating : Megan's service was great for making the booking. Then after we returned the vehicle and had suspicious transactions taken from our account, we struggled to get a proper response from the booking agent and Avis. We paid substantial credit card account fees for payments that may or may not have been processed correctly. 10 days on and we still don't know. The car was excellent and people on the ground were fantastic.
Product : Wtf is CAM. Cleary this feedback service is falling short too.
your services were excellent
your product and rates were excellent
Service rating : Friendly, helpful staff, choice of car. No problems when picking up or dropping off.
Product : Clean car, fuelled and ready to go.
Service rating : first car given was to small went back to the office was changed to a bigger car no problem
Product : as above car was bigger but older model--still no final bill yet
Service rating : Every thing went smoothly both at the pick up and drop off Airports. I would use Drive South Africa again with no reservation.
Product : The car was in very good condition, clean with a full tank of petrol.
Service rating : The service was quick and efficient and returning the vehicle was also a very smooth process
Product : Good value for money. I received the vehicle in a clean condition and there were no funny odours inside
Service rating : everything was ok. reservation, check-in, car, check out.
Product : the car that they gave me, was new!
Service rating : Excellent
Product : The best ever service I ever experience, I will definitely use it again
Service rating : Drive SA go the extra mile to help customers,for the past 3 yrs I am paying the most cheap rates for car rental all the time,If you haven't used them you are being ripped off:)Seriously, i mean..... I am serious
Product : Car rental, I get the car that I want and at a rate that i can afford.I had an accident a year ago,I was helped swiftly i was in the middle of nowhere on a public holiday but I tell you I was given another car with no questions asked.
the servic was good and efficient and easy.
Service rating : Drive SA did a great job booking our cars in not 1 but 3 different locations. We didn't have any issues and everything went smoothly. Look forward to using them again next time we travel to SA!
Product : All three cars we used were in great condition, practically new, and suited our family perfect. Even the TomTom's we needed were brand new!
Service rating : The service was exelent. We where served promptly at Bid Vest car rental.
Product : The car is in a good condition and performed well.
Absolute hassle-free service, customer service was brilliant. I would recommend them to everyone.
Service rating : You are the best company rendering best service with well trained staff big up to you are the best
Product : I always enjoy working with you guys i never had a problem with you i would like to refer more people to your company
Thanks for great service will allways use first car rental service
Service rating : Very professional outfit and no strings attached. I would recommend to all to utilize their service.
Product : Very good rates for the class of vehicle offered
Very Good service to rely on.
Service rating : Bukeka's services is impeccable & always willing to go an extra mile. She is patient, a good listener & has excellent email & telephone etiquette. Thanks for making me feel like I can anytime & I will get joy.
Product : Excellent, love everything about it. Will recommend it to all my friends and
family. Excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent and more excellents. If I had a photo or a video to upload I would do it right now. I would be lying if I could say I have a slightest complain.
Service rating : I had the pleasure of interacting with members of your Pretoria branch. The service was excellent and it was indeed a pleasure. will be making use of your services pretty soon.
Product : The car was clen and in an excellent condition. My trip was pleasurable and lacked drama
I noticed that your rates a not what I thought they are...they are so affordable..please notify me vie my email when ever their is a special or anything.....thnkx a million have a great festive season
Particularly good service at drop off at Cape Town Airport - so helpful
Service rating : Cheaper that booking car hire direct. Very clear what charges are or are not included. The best way to organise South African car hire in my opinion. I use them every year.
Product : The car hire companies themselves vary, of those I have used Bidvest is the best, Avis the worst. Europcar in the middle.
Piet Van Deventer
Thanks to your very competent and friendly team you did your share to make our 25th wedding anniversary, in Namibia,an unforgettable experience. The vehicle was clean, in an excellent condition, and ready on our arrival. Thanks guys!!
It was excellent
Service rating : I would come again,consultants are always helpful and patient if a person made a mistake or does not understand.
Product : Polo Vivo was fuel efficient,little uphill was giving the car a problem,
Service rating : It is prompt and services are satisfactory. I am one of constant customers who use their service. Hope that they may creat a royalty programm like airlines so that we can get better rates, or services. I am also telling other people about my experience with Drive South Africa and recommend them to try with their services.
Product : Bidvest car rental was good and they are very helpful but sometimes they seem in a shortage of car and varieties. Generally, they are the best car rental company and I will continuously use them, of course via Drive South Africa.
Service rating : Very friendly and efficient
Product : Clean and well maintained
We had some issues with rescheduling our flight. DSA really helped us out. Price was fair and quality of the car was good.
Trouble free car hire
The service I've received was exceptionally excellent. The super waiver came very handy due to the accident I had with my family and thanks God no one was injured.
I will use Drive SA everything timely I need to hire a car.
Service rating : Top of the range always there when we need them
Product : Excellent the prices are reasonable no matter where you are in S.A they can help you get a car
Service rating : Drive South Africa m'a permis de louer, grâce à Bidvest, une petite voiture en Afrique du Sud, de la passer en Namibie et de la déposer au Bostwana, alors que les loueurs classiques ne me le permettaient pas. Tout cela pour un kilometrage illimité sur 5 semaines et un prix plutot raisonnable: 399€ de location + 424€ de frais supplémentaires de traversée de frontières et dépot du véhicule éloigné du lieu de départ.Un bon service pour ne pas avoir à revenir sur ses lointains pas. Dans ce cas, près de 4000 km tout de même! De Durban à Victoria Falls.
Product : Petit couac au retour du véhicule: le loueur, Bidvest, ne retrouvait pas la voiture déposée dans un hotel ne disposant que d'une annexe et non d'un bureau permanent de location.Deux jours d'angoisse! Drive South AFRICA a servi d'intermédiaire.
Service slow at airport, but no complaints other than that.
Service rating : No faults or issues in any of the service, from internet booking here in the UK, to final drop off at Durban Airport. Everything as booked and described. The Dollar/Thrifty vehicle was clean and fully roadworthy. Pick up and delivery was achieved without fuss - the guys took their time to inspect and note any potential issues, however minor, so there were no nasty surprises at the end - we always photo/video our vehicles at these times and this didn't cause any concern. Vehicle has to be returned Full Tank or surcharges apply, although a receipt from a very local filling station immediately prior to return will prevent charges on the cc.
Can't fault the service for the money. Thoroughly recommended. No issues to improve on, from our particular experience.
Product : No faults or issues in any of the service, from internet booking here in the UK, to final drop off at Durban Airport. Everything as booked and described. The Dollar/Thrifty vehicle was clean and fully roadworthy. Pick up and delivery was achieved quickly and without fuss and wasn't rushed - the guys took their time to inspect and note any potential issues, however minor, so there were no nasty surprises at the end - we always photo/video our vehicles at these times and this didn't cause any concern to them. Vehicle has to be returned Full Tank or surcharges apply, although a receipt from a very local filling station at the Airport immediately prior to return will prevent charges on the cc.
Can't fault the service for the money. Thoroughly recommended. No issues to improve on, from our particular experience.
Recently spent 1 month in South Africa. We arranged a Nissan XTrail with Bidvest Car Rental through Drive South Africa. Everything worked perfectly as planned by DSA. Thanks to them our holiday was great. I highly recommend their services.
Service rating : The response was quick and effective - many thanks Charlyne
Product : I like the small Suzuki car I was given to use.
Paul Anthony Boxall
Service rating : very competent and helpful personel
Product : We received a brand new car and were very pleased with with all details.
Service rating : I've been using Drive South Africa for my car rentals. Excellent on line experience and the responding people are helpful and friendly. Thank you.
Product : Polo Vivo and Hundaii10 are good value for money if the vehicle is needed for short distances and to get around in town while on holiday.
Fast and effective service. Well done
The process was quick and easy. Hassle free and I will definitely go this route next time. Its one less thing to worry about.
Karen D Kwalie
Service rating : Thank You Trevor & team for your easy, fast and prompt assistance when i most needed it.
Product : Was a economical drive that lived up to its full potential.
Service rating : The whole experience with drive south africa was great. The complete package deal was far better than any of the other competitors. The car was presented in a excellent condition and the interaction between the employers of drive south africa was excellent.
Product : The car was presented in a excellent condition and the interaction between the employers of the hire company excellent. The car present clean and in an excellent condition like new. As Jeremy Clarkson from Top Gear would say the fasts car in the world is a hired car. You would say why because you only need to drive it and then bring it back even if it means it must come back dirty. The picture reflects a happy client and one dirty car.
I was a little skeptical renting a car from DSA as I had never heard of them but going to the process of booking and paying for the rental was seamless. I had changed my travel dates a few times and the team at Drive South Africa consistently ensured my preferred vehicle was available.
Arriving Cape Town the car renal agency already had my chosen vehicle waiting... rental process was smooth with no hiccups...excellent service all through.
I certainly recommend Drive South Africa and would definitely be using them in the future.
Very attentive staff, no fuss or drama, everything was made very easy.
Gerrit Van Niekerk
Service rating : I rented via the Drive South Africa website and the appointed service provider was Thrifty. I checked the quotation against the Thrifty website and was quoted a much higher amount!
Product : The rental VW had a few small problems like a broken seatbelt, but was otherwise in good condition.
Izak F. Redelinghuys
Service rating : From day of receipt to return of hired car the staff were very professional and friendly.I was very satisfied with the Polo they gave me-very good condition and light on fuel
Product : I was very satisfied with the Polo I was issued with as I was expectinga Spark or HuyndaiI10.Spotless,performance good and very light on fuel consumption
When i sent email or phone Randy Prins for assistance she always go an extra mile to assist even if i want to extend my rental she come like an Angel and take away my problems ,Thanks my Friend and drive SA ur the best
Service rating : Very usefull company and a cheap way to rente a car. I recomend this company
Product : Excelent car the Nissan XTrail diesel, very economic and a lot of space,
I submitted my request late at night and needed the car the next morning. I called the office and Jaco assisted me .... I had my voucher within 30 min's. At Bidvest in Worcester I received friendly and effective service. Same with the drop-off. Thank you, very much.
Service rating : Very quick to respond
Product : Well we will be buying one so it's very good
The service was splendid. Jaco Burger was very efficient, and the service was on point. They managed to find me the cheapest and most affordable rental rate and I loved it. The experience was out of this world I must say, for a first timer like me it is worth repeating. Thanks guys you're the best.
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